All Terms & Conditions are subject to company change in policy at any time for any reason.
FOB DISTRIBUTION CENTER. Please discuss all payment terms with your sales executive at the time of ordering custom products or services.
We accept Visa, Master Card, or American Express only at the time the order is placed. For international accounts we accept payment by wire transfer, certified check, or credit card. To establish credit, customer must provide three (3) U.S. based trade references with comparable terms in order to receive 30 day net terms.
Prices are subject to change without notice. All orders are subject to a state sales tax. A resale certificate for the state in which you are shipping must be on file to avoid being invoiced for state sales tax.
Unless otherwise specified, all LTL (truck) shipments will ship via UPS Freight, Federal Express Freight, New Penn, Ward and Campbell’s Express. Freight is prepaid and added to the merchandise invoice. Small package orders will ship via U.P.S. or Federal Express Ground.
Note: For shipments to Canada, price shown may not include taxes or duties. Those payments will be made by the customer.
No returns will be accepted without prior written approval from MondoMannequins. All returns must be made within 30 days of receipt. Returns must be shipped back at customers expense and are subject to a 25% restocking charge. A Return Authorization number must be clearly marked on the return label. In order to receive credit, all returns must be in the original cartons and in resellable condition.
Note: Due to the custom nature of All Made-To-Order items, custom manufactured products, and mannequins, all purchases are final.
Claims for damaged goods or shortages must be noted on receipt at the time of delivery. We will extend every courtesy in assisting to resolve a claim. However, our legal responsibility ends when the goods have been transferred to the customers carrier or agent. Claims for concealed damage or shortages must be reported to us within five (5) days of receipt of goods. Please do not refuse shipments. Any discrepancies will be rectified by immediately calling our Customer Service Department.
A 50% deposit is required on all Blanket Orders. An order is considered a Blanket Order when Mondo Mannequins must manufacture and warehouse said goods for a period of time where retailer will periodically draw down from inventory. MondoMannequins expects that Blanket Orders will be used up by the end of the Blanket Term. All your goods should be released and billed by the end of the applicable 6- or 9-month period. We will provide you with monthly Blanket Order Status Reports to help you track all of your Blanket Orders. If your plans change, and you require more time than anticipated, please contact us as soon as possible. We may ask you to pay for some of your remaining goods by the end of the Blanket Period and extend the time that we are willing to warehouse the goods for you. Unshipped, custom-made items must be paid for at the end of the Blanket Term.
If your company has unique and/or special requirements, please make your Account Executive aware of them, so that they can be discussed, and special accommodations made. Mondo Mannequins is eager for your business and always aims for total customer satisfaction.